Frequently Asked Questions

MCM products are available at our stores. Please click here to find your nearest store. You can also purchase products on this official MCM website. Please subscribe to our newsletter to receive the latest news on products, events and news of launching our e-commerce service.

Credit Card (VISA, Master Card, JCB, Diners Club, American Express) or Amazon Pay or Payment on Delivery
 

Payment on Delivery (collection on delivery services): For Payment on Delivery, cash can be used.
* Please note that Payment on Delivery can not be used if total order amount is over 300,000 yen (tax included).
* When paying in cash, please prepare for no change.
* If you do not receive the products within one week after shipping, we will return the shipped products and cancel your orders.
* If refund occurs for Payment on Delivery, it will be remitted to your bank account.
* Payment on Delivery charge (tax included): free

Yes, you can shop on our website on mobile and smartphone devices. Please subscribe to our newsletter to receive the latest news on products, events and news of launching our e-commerce service.
Please leave your email address on the product page and we will email you once the product is back in stock.
MCM’s seasonal sales happen twice a year. Please sign up to our newsletter to receive latest MCM information. We will deliver up-to-date information such as products, news, events and sales. Unfortunately, we cannot offer price adjustments on items purchased during a sale, or on promotional items that have been temporarily reduced in price. Please also note that sale purchases are final and no refunds or exchanges are available.

Our Client Services team is available Monday to Saturday from 9 AM to 6 PM

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